20:04:33:26Operating plan.

The operating plan submitted with the application shall address at a minimum the following subjects: (1) A detailed description of the manner in which the proposed simulcasting of the audio and video signals from the host tracks and the wagering system will operate, including: (a) System configuration; (b) Communication capabilities; (c) Procedure to be used in case of data communication errors; (d) Firewalls; (e) Security access standards; (f) Staffing (tote, hardware control, customer service, and dispute resolution); (g) Totalizator computer provider and location; (h) How the simulcast of the audio/video signal will be provided to the subscribers; and (i) An estimate of how many races carried on the wagering menu will be available as a simulcast audio/video signal; (2) The requirements for a closed loop subscriber based system as provided in subdivision 20:04:33:01(8); (3) Programs for responsible wagering; (4) Mitigation plans and agreements for the effects of account wagering on the intrastate or interstate source market in which each account holder resides; (5) Qualifications of key employees to provide the necessary programming support and to oversee and manage the hub operation; (6) Any planned non-merged pools and the take-out rate of such pools; (7) Procedures to resolve customer disputes; and (8) Internal hub account rules and practices including rebating, computer robotic betting, batch betting, and bet streaming practices and procedures.

Source: 32 SDR 32, effective August 30, 2005.