20:06:21:72Disclosure to applicant for a claim denial.

If a claim under a long-term care insurance contract is denied, the issuer shall, within 60 days of the date of a written request by the policyholder or certificateholder, or a representative thereof: (1) Provide a written explanation of the reasons for the denial; and (2) Make available all information directly related to the denial.

Source: 28 SDR 157, effective May 19, 2002.