20:10:16:02Customer information.

The utility shall publish customer information which shall be provided to a customer upon request at no charge. The customer information shall be submitted to the commission for approval. A list of the available customer information publications and the customer's applicable rate schedule shall be furnished to each new customer. The customer information must, at a minimum, include the following: (1) The utility's own customer rules; (2) The title, address, and telephone numbers of the utility department or departments from which information can be secured or complaints filed, including a telephone number which customers may call in emergency situations; (3) The deposit or guarantee requirements of the utility; (4) A notice of the commission's regulation of the utility and the customer's right to appeal a utility's decision to the commission. Existing customers shall be furnished with a copy of any changes in tariffs applicable to their service.

Source: 3 SDR 2, effective July 19, 1976; 12 SDR 86, effective November 24, 1985; 12 SDR 151, 12 SDR 155, effective July 1, 1986; 13 SDR 40, effective October 14, 1986.