50:02:04:03Call

taking standards. A PSAP shall comply with the following: (1) Establish standardized call taking guidelines for fire and law enforcement calls and a policy requiring the use of the guidelines; (2) Utilize an emergency medical dispatch (EMD) program that is recognized by the South Dakota 911 Coordination Board; (3) Adopt written procedures for recording and documenting relevant information of every request for service, including: (a) Date and time of request for service; (b) Name and address of requester, if available; (c) Type of incident reported; (d) Location of incident reported; (e) Description of resources assigned in response to the incident, if any; (f) Time of dispatch; (g) Time of resource arrival; and (h) Time of incident conclusion; (4) Establish written procedures for prompt handling and appropriate routing of misdirected emergency calls; (5) Establish written procedures for handling hang-up emergency or 911 calls from wireline and wireless phones; (6) Adopt a written procedure and the capability to properly handle calls from non-English speaking callers; and (7) Maintain the capability to properly handle calls from non-English speaking, hearing impaired, and mute callers.

Source: 36 SDR 100, effective December 14, 2009; 39 SDR 105, effective December 10, 2012; 40 SDR 39, effective September 9, 2013.