20:04:35:21Declining to withdraw from an account.

A hub licensee must honor the account holder's request to withdraw funds within five business days after the request unless the licensee believes in good faith that the account holder engaged in fraudulent conduct or other conduct that would put the licensee in violation of state law or these rules. If the licensee does not honor the request, the licensee shall: (1) Provide notice to the account holder of the nature of the investigation of the account; and (2) Conduct an investigation in a reasonable and expedient fashion, providing the account holder written notice of the investigation status every tenth business day from the day the original notice was provided to the account holder.

Source: 53 SDR 35, effective September 30, 2026.